We ship our products from France, our offices and warehouses are located in Lyon.

We guarantee delivery within 24-48 hours for orders placed online.

Delivery is free for all orders over 200 euros.

Once your order has been validated, a tracking number will be sent to you by email, so that you can follow the arrival of your object of desire.

If you have any questions, our Customer Service team will be delighted to help. Our advisors are available from 10:00 to 19:00, Monday to Friday. Our customer service is closed on weekends and French public holidays.

Once your order has been validated, a tracking number will be sent to you by email so that you can follow the arrival of your object of desire.

You can also contact us to track your order.

Our advisors are at your disposal from 10:00 am to 7:00 pm, Monday to Friday. Our customer service department is closed at weekends and on French public holidays.

We accept all returns within 14 days of receipt.

We guarantee a free returns service, whatever your dissatisfaction.

To return your order, please write to us to arrange collection, or drop off your parcel at your nearest post office with your returns slip.

Items purchased online will be refunded or exchanged, but must be returned to us in the same condition in which they were received, together with the original purchase invoice (from the website) and return slip.

Refunds will be made by bank transfer. We undertake to process them within 7 working days of the date of your return.

Once you have found your favorite item, please click on "Add to basket". You will then be guided through all the stages of the purchasing procedure in order to finalize your order.

Your order will be finalized at the end of the purchasing procedure, at which point you will be invited to enter your payment details. You may be asked to confirm your identity via a multi-factor authentication system set up by your bank.

If you have any questions, our Customer Service team will be delighted to help. Our advisors are available from 10:00 to 19:00, Monday to Friday. Our customer service is closed at weekends and on French public holidays.

Yes, your purchases on arystead.com are naturally secure.

Personal data is transferred and received using encryption technologies that comply with current standards.

In addition, the multi-factor authentication system required by your bank is totally secure.

Ary Stead undertakes never to divulge or sell your personal information.

Ary Stead accepts the following methods of payment:

• Call Pay
• Visa
• American Express
• Mastercard
• Maestro
• PayPal

Ary Stead scrupulously complies with the GDPR (European General Data Protection Regulation).

We undertake never to disclose your personal data.

If you have any questions, our Customer Service will be delighted to help you.

Ary Stead uses standard bracelet sizes. Please refer to our size guide.

Gently rub the surface of your workpiece with the Ary Stead polishing cloth. Never wash the polishing cloth, as it will lose its effectiveness, and keep it out of reach of children!

We are committed to offering quality products that are ethically and sustainably manufactured. All our parts are traceable throughout the supply chain.

We strive to ensure that our products contribute to the well-being of people and the planet, and our efforts set us on the path to a better future.